Terms of service

Dear customer, please note that this is a translated version of our Terms of Service to help you understand them. Please note that only the original German version is valid. You can find the original version here: https://dental-armor.com/policies/terms-of-service

Our goal is to ensure your complete satisfaction

Your mouthguard should fit perfectly and look good. If you are not satisfied with any aspect of your mouthguard, please contact us so that we can solve the problem. We are happy to make adjustments.

Who should NOT use our mouthguard

Unfortunately, we are currently unable to manufacture mouthguards for athletes with braces, removable dentures, loose teeth or temporary crowns/bridges. If any of these points apply to you, then you should definitely not order from us!

General disclaimer

Dental Armor UG and its members are not liable for any injuries that occur during or through the use of our products. We do not guarantee that the use of our products will prevent injury. The use of our products is at your own risk.

Impression sets

Each protector is made to the exact specifications of your impression. The materials included in the impression set are not reusable. Refunds are not possible.

Mouthguard Design

Legally Compliant Content
The customer confirms that all content uploaded by them (graphics, logos, texts, images, etc.) is either free of third-party rights or that they possess the necessary usage and exploitation rights. It is strictly prohibited to use content that infringes on copyright, trademark, or personal rights of third parties, or that violates German law (e.g. hate symbols, obscene or illegal imagery).

Placement and Aesthetics
The exact placement of a logo, name, or number cannot be guaranteed, as every mouth and mouthguard is unique. Our experts will place the elements as close as possible to how they appear on the impression/model.

No Obligation to Review
Dental Armor is not obligated to verify the legality of the submitted content; any review may be conducted voluntarily and without acknowledgment of any legal obligation.

Proof of Rights & Right to Refuse
Dental Armor may request written proof of usage or license rights at any time. Designs may be rejected or deleted without giving reasons, especially in cases of suspected legal violations or inappropriate content. Repeated violations may result in the permanent suspension of the customer account.

One-of-a-Kind Character
Each mouthguard is custom-made based on the individual specifications of the customer and is delivered exclusively to them; there is no serial or multiple production of the same design.

License for Production and Promotional Use
By placing the order, the customer transfers all transferable usage and exploitation rights (§§ 15 et seq. UrhG – German Copyright Act) in the submitted design to Dental Armor on an exclusive, unlimited basis in terms of time, territory, and scope. This transfer includes, in particular:

a) Scope of Rights Transfer
The transfer includes the rights to:

  • reproduce and distribute the design,

  • make it publicly accessible (especially online),

  • edit and adapt it (e.g. for different product formats),

  • use it permanently on physical products, and

  • sublicense or transfer rights to affiliated companies or partners (e.g. production or distribution).

b) Moral Rights and Name Attribution
The customer's inalienable moral rights (§ 13 UrhG) remain unaffected. However, the customer explicitly waives their right to be named as the author and allows Dental Armor to use the design anonymously.

c) Irrevocability and Compensation
The rights transfer is irrevocable. The customer waives their right of revocation under § 41 UrhG to the extent legally permitted. Compensation for the transfer of rights is fully covered by the purchase price of the mouthguard. There shall be no claim to any additional remuneration (§ 32 UrhG).

No Liability for Customer Distribution
If the customer publishes the mouthguard or its design (e.g. via photos on social media), they bear sole responsibility for doing so; Dental Armor accepts no liability in such cases.

Exclusion of Right of Withdrawal
Since each mouthguard is made exclusively to the customer's specifications and clearly tailored to their personal needs, there is no right of withdrawal pursuant to § 312g para. 2 no. 1 of the German Civil Code (BGB).

Shipping disclaimer

We are not liable for stolen parcels. If the address you have provided is not a safe place for parcel delivery, please contact us immediately to discuss other options. If you have any problems with parcel delivery, please contact the delivery company. We are not responsible for lost or stolen parcels sent to our laboratory.

Changes to services and prices

The prices of our products are subject to change. We reserve the right to change or discontinue the service at any time. We shall not be liable to you or any third party for any modification, price change, suspension or cancellation of the Service.

Accuracy, completeness and timeliness of information

We assume no liability for the accuracy, completeness and timeliness of the information on this website. The material is for general information purposes only. This website may contain historical information that is no longer current. We reserve the right to change the content of this website at any time, but are under no obligation to update the information. It is the responsibility of the user to inform themselves of any changes.